Warranty Policy

Warranty requests MUST be submitted in writing to Groza Builders main office with the exception of emergency requests which should be called in immediately. This assures that we can respond as quickly and efficiently as possible. Warranty requests may be faxed to (772) 336-2272 or sent via our e-mail address warranty@grozabuilders.com

It is our policy to complete repairs and replacements within thirty days from the date your request is processed. At times, due to circumstances that are beyond our control, some repairs may take more than thirty days. Delays can be caused by inclement weather, homeowner scheduling conflicts, shortage of materials, back ordered parts from manufacturers and labor problems.

Groza Builders, Inc. strives to complete all repairs in 30 days or less. Occasionally, the work may take longer than 30 days due to unavailability of parts or inclement weather. All warranty work will be done by Groza Builders, Inc. or by our subcontractors.

When the request for service is processed, a Warranty Service Representative will schedule an appointment to determine the item or items that are covered by the Groza Builders Limited Warranty. If possible, defective items will be repaired or replaced at that time. If the work cannot be completed immediately, you will be contacted to schedule a date and time for the work to be completed on your home.

We suggest that you first review the Limited Warranty Booklet before you request service. This will help you to determine if your request is covered by the Groza Builders Limited Warranty or is considered to be your responsibility. Also, if possible, give yourself enough time to possibly accumulate several items on one request. We suggest you live in your home for at least 30 days before sending in a service request.

Please work to coordinate appointments with our service department or with the appropriate subcontractor. They will attempt to schedule the repairs at your convenience during normal working hours and days. Our subcontractors are available for repairs between 8:00 am and 4:00 pm, Monday through Friday. Groza Builders, Inc. or its subcontractors will not enter your home if no one is home or if children are present without adult supervision.

For regular (non-emergency) service situations, use the Request for Service forms or send your request via our e-mail address or through our website. Fill out the form completely, including your name, address and work and home phone numbers with the area codes and email address. Provide a detailed description of the work requested and its location in your home. Indicate the times and days that are most convenient for the work to be scheduled. Send your written request for service to Groza Builders main office by fax, e-mail or through our website.

Fax: (772) 336-2272

E-mail: warranty@grozabuilders.com

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